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Most of our orders ship within two (2) weeks - in fact, well over 75% are expected to ship within one week. Some orders may take longer depending on availability. We try to notify our customers whenever possible if orders are delayed, but we always welcome phone calls or e-mails regarding the status of orders.
Because many of our items are handmade, there may be some variation in each piece; that is, after all, what makes these items special.
Orders and Payment
Orders must be prepaid. We accept payments by check, money order, Visa, Master Card, Paypal, and on-line checks through our secure shopping cart. Orders paid for by check will be held until payment clears. Other special terms such may be considered. Please contact us for details.
Returned checks will be charged a $30 fee. Additional fees may apply.
We accept orders online or by fax, mail, phone or e-mail, but we recommend ordering online through our secure shopping cart for fastest processing.
Shipping Methods
Shipping within the US is generally USPS First Class or Priority Mail. Faster shipping methods or other shipping methods such as UPS or Fedex shipping may be available upon request, and in these cases shipping costs may change. Shipping charges listed in our shopping cart when you place an order are only an estimate. International shipping will be by the most cost effective method, usually through insured air mail. International shipping also takes longer, and shipping costs will differ from the amount indicated in the shopping cart. If this is the case, customers will be contacted before the orders are processed.
Returns
Returns accepted on defective merchandise only. Contact us for a return authorization number and shipping information if necessary.
For any questions, please feel free to contact us.
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